On average, staff members have been with Sprowls Orthodontics greater than 10 years, with a combined total of over 100 years of orthodontic experience. Our well- trained staff includes knowledgeable front offices employees willing to help with the treatment, financial, and insurance needs of our patients. Our friendly clinical staff works closely with Dr. Matt ensuring the comfort and success of each individual patient. The specialized skills of the clinical staff include trained orthodontic assistants, licensed radiographers, sterilization and laboratory techs, and a clinical supervisor. All members of the staff at Sprowls Orthodontic Center are proud to work as a team to achieve excellence in the care of our patients.

Frequently asked Insurance Questions

Q: Does insurance pay the lifetime maximum in one lump sum?
A: Orthodontic benefits are paid out, generally, over a period of treatment or until the maximum benefit is met.

Q: Can I expect benefits on my adult children?
A: Orthodontic benefits generally pay only up to a patient's 19th birthday. In rare cases coverage continues when registered as a full time student.

Q: Can orthodontic treatment be considered medical and filed under medical coverage?
A: No, once something is cemented in the mouth it becomes dental in nature. Unless, it is accident related, it could then fall under either medical or dental, depending on the accident clause.

Q: Can insurance benefits be assigned to your office?
A: In most cases we are able to accept insurance assignment. Some insurance companies, however, will not pay directly to out of state providers. In this event, we will be happy to file your insurance and assist you in getting benefits payable to you.

Q: Can the insurance be considered my down payment?
A: No, insurance is handled completely different and is separate from any initial payment required.

Q: Is there a difference between insurance and medical reimbursement?
A: A huge difference. Insurance is a benefit payable to either you or the provider for services rendered. Medical reimbursement is just that, reimbursement for medical expenses paid by you, but not covered by any insurance policy. Medical reimbursement is governed by the IRS and strict guidelines must be followed.

Q: What do my orthodontic benefits cover?
A:  As a courtesy to our patients, we will verify your benefits and advise you as accurately as possible any benefits you may have.

Making each appointment fun!

Having fun with the family!